F A Q


Why do I have to book my trekking packages with Ayotrekking.com?

Ayotrekking.com is working with the professional trekking operator for years. We have been put the trust each other in arranging the trekking packages and give the best service to the clients. We provide the easy search engine for your great result. Our online support will be 24 hours for 7 days working.

How to book my trekking Packages?

To Book your trekking packages, you need to go to search box “Book Trekking Packages” select the date you want to do the trekking and then chose the packages after that fill out your details name and pick up locations and continue to the payment channel.  

How do I get the booking confirmation?

The booking confirmation will send automatically to your e-mail address, please check with your e-mails inbox, if you cannot find on the inbox, try to check with your spam or trash.

Do I get the voucher?

Yes, you will get the electronic voucher as you have completed your booking and payment, the voucher will send to your email.

How do I settle the payment?

Payment can be settled online with Paypal and Credit card or Bank transfers, we don’t accept pay on departure for any reason at the moment.

How to get to Lombok?

If you are on Bali there are many options, first you can take air plane from Denpasar Air Port to Lombok Internationa Airport about 30 minutes, second you can take fast boat from Bali. Most fast boat operator serve direct to Lombok or Gili Islands, the third is getting on the slow ferry for five hours from Bali (Padanga Bai) and the get off at Lembar.  

How Do we get to Senaru?

We will pick up you from your Hotel in Senggigi,Mataram,Kuta Port in Senggigi or if you are in Gili we will arrange the boat from Gili Islands to Bangsal and the car is waiting on Bangsal.

What is the best season to do climbing?

The best season to do climbing is from April to December, while January to March is close due to the heavy rain.

Do the porters carry my luggage during the trekking?

No, the porters only carry the logistic, however if you need them to carry your luggage,you have to pay extra.

Where do we put Our luggage during we do trekking?

Your luggage will leave at the hotel you stay at Senaru, they will keep after in safe.

Is there any additional cost when I book trekking with Ayotrekking.com?

There is no additional cost for the fast boat booking via Gilibestdeal.com, all the price have been set up as the fix price on Our site.

How do I contact Ayotrekking.com?

Please e-mail Us to reservation@komodowisata.com or go to Contact Us menu, fill out the form provided

Is it secure when I make a booking with Ayotrekking.com?

We will not share any information collected from your, such as e-mail, etc for other purpose, so your personal information will not be published. We do provide a security check Out by Paypal.

How to cancel my Booking and do I get refundable?

When you want to cancel you booking, just send us an email to reservation@komodowisata.com,the refund is depending on the time when you make a cancelation, see Term and Condition for details.

Can I re-schedule my trekking date?

Yes you can, but Re-schedule the trekking date but it’s depending on the seats availability.

Is there any insurance covered by Ayotrekking.com?

Ayotrekking.com  is an agency, we don’t provide any insurance covered with your trip, but We recommend you to have your own insurance.